FAQ’s

  1. Do you have a phone number I can call to reach customer service?
    Our customer service number is (847) 783-5900×117, or you may e-mail us at info@panthervision.com.
  2. How long does it take for orders to ship and then get to me?
    Once you have submitted your order and you receive an accurate confirmation, your order will be processed and shipped within 2 business days. It will then take up to 1-5 business days to ship, from Illinois to it’s destination zip, via USPS Priority Mail.
  3. How much do you charge for shipping?
    Our standard method of shipping is via USPS Priority Mail and the rate is $6.95 per order. We also offer UPS 2nd Day Air starting at $18.00, and Next Day Air starting at $35.00 and the fee goes up depending on order size for UPS.
  4. Do you ship to Canada?
    Yes, we ship via USPS Priority Mail or UPS, whichever is the best rate. The consumer will be responsible for any and all taxes, duties, etc. in Customs.
  5. Will you ship to an international address other than Canada?
    Yes. We will find the best rate via either USPS Priority Mail or Express Mail, or UPS and advise the consumer as the rate will be more than our $6.95 standard rate on the website. Consumers will have to call their orders in and supply credit card information. The consumer will also be responsible for any and all taxes, duties, etc. in Customs.
  6. Will you ship to PO, APO, FPO address?
    Yes- Our standard shipping is via USPS Priority Mail.
  7. I prefer to place my order via the phone, is this option available?
    Yes, you may place your order via the phone. Our customer service number is (847) 783-5900 x117. Please have your credit card ready for payment . We do not accept checks at this time.
  8. Can I send this order as a gift?
    We do not gift wrap, but you can send your order as a gift. For gift orders indicate in your special instructions that your order is a gift, this way processing won’t include a copy of the invoice, but a copy of a packing list. Your invoice will be mailed to your billing address.
  9. What kind of warranty do Panther Vision products come with?
    All Panther vision Products come with a Limited Lifetime Warranty. This warranty covers defects in workmanship and materials. This warranty does not apply to normal wear and tear to fabric on our hats or batteries on any of our products. If your product fails for any covered defect, send your product (postage paid) to Waters Industries, Inc. 213 West Main St. West Dundee, IL 60118. Include $4.95 for shipping and handling for the replacement.
  10. Can I buy your products at retail?
    Yes. Please call 847-783-5900 x117 for a list of our retailers.
  11. Can I become a distributor or reseller of Panther Vision Products?
    Yes, call 847-783-5900 and dial extension 104, 102 or 116 to get set up.
  12. I am an embroiderer or Promotional Products Company. Can I buy product for my business?
    Yes, call 847-783-5900 and dial extension 104, 102 or 116 to get set up.
  13. Can I wash my Panther Vision Led Lighted Hat?
    Yes- Before washing, remove batteries. Hand wash warm, separately. No bleach. Line dry for at least 24 hours. Replace batteries when dry. Do not iron. Do not dry clean.
  14. What colors and styles are the hats available in?
    Various colors and styles are available. See drop down menu on website.
  15. How do I replace the batteries in my hat?
    Fold Back Sweatband and remove batteries from battery holder. Replace old batteries with fresh CR-2032 Coin Cell batteries.
  16. How do I replace the batteries in Panther Vision products other than hats?
    Because of the variety of our products, please call 847-783-5900 x117 to let us know which product you have so we may give the correct instructions.

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